PRIVACY NOTICE

Custom Merch, LLC ("we", "our", or "us") operates the website located at http://ourcustomcaps.com/ (“Website”). At Custom Merch LLC, we are committed to protecting the privacy and confidentiality of information about our clients, as well as the data of our clients.
Custom Merch LLC and its affiliates (collectively, "Custom Merch") are responsible for any Custom Merch sponsored website, computer and mobile application, and social media account or page that links to this Privacy Notice. Custom Merch has implemented technical, administrative, and physical measures to safeguard any personal information that we may collect.

This Privacy Notice describes our practices related to personal information collected through Custom Merch websites, computer and mobile applications, unless there is a separate privacy notice for the website, computer or mobile application. It also covers personal information that Custom Merch may collect and process separate and apart from its websites, computer and mobile applications, such as through email or other means. By providing personal and other information to us or through your use of our websites, apps, social media pages, business transactions or our service offerings, you agree to the terms and conditions of this Privacy Notice.

COLLECTION OF INFORMATION

The information that Custom Merch may collect from you will depend on the nature of the interaction you have with us. For example Custom Merch may collect:

• Contact information, such as your name, your address, phone number, email address
  
• Payment information
  
• Designs that you choose to provide
  
• Other content you choose to provide to promote yourself or your business
  
• Your feedback and correspondence with us
  

We take reasonable steps to ensure that information that we receive from you is reliable for its intended use, accurate, complete and current, including providing mechanisms by which you can amend or update your information.

ICustom Merch may use cookies on its websites and applications. Cookies are small text files sent to and stored on users’ computers that allow websites to recognize repeat users, facilitate users’ access to websites, and allow websites to compile aggregate data that will allow content improvements. Cookies do not damage users’ computers or files. If you do not want cookies to be accessible by this or any other Custom Merch website or application, you should adjust the settings on your browser program or system in your electronic device to deny or disable the use of cookies. Please note that in doing so, you may impair or fully disable your ability to use the full functionality of Custom Merch’ websites, computer and mobile applications, and social media.

In some instances, Custom Merch may provide links to non-Custom Merch controlled websites. Custom Merch does not control such third-party websites, however, and cannot be responsible for the content or the privacy practices employed by other websites.

USE OF INFORMATION

We may use personal information to:

• Communicate about the products and services we offer, and respond to requests, inquiries, comments, and suggestions
  
• Provide our services
  
• Analyze use of our services
  
• Operate, evaluate and improve our business, the website, and other services we offer (including to research and develop new services)
  
• Administer surveys and other market research
  
• Analyze and enhance our communications and strategies (including by identifying when emails we send are read)
  
• Tailor the content we display in our communications and on the website
  
• Customize our services to individuals’ preferences
• Comply with legal requirements, judicial process, and our company policies
  
• Protect against, identify, investigate, and respond to fraud, illegal activity (such as incidents of hacking or misuse of the website), and claims and other liabilities, including by enforcing the terms and conditions that govern the services we provide
  

We may also aggregate and/or de-identify any information that we collect, such that the information no longer identifies any specific individual. We may use, disclose and otherwise process such information for our own legitimate business purposes – including historical and statistical analysis about our customers, sales, traffic patterns and related website information, and business planning – without restriction.

SHARING INFORMATION

We may share personal information with:

• Custom Merch’ affiliates for the purposes identified in this Privacy Notice
• Service providers that perform services on our behalf, or partners with whom we may collaborate, in each case for the purposes described in this Privacy Policy. The types of service providers and partners with whom we may share personal information may include customer service and support providers, technology providers (including technology support, web hosting providers, and email and text communications providers), survey and market research providers, design and manufacturing partners, advertising and marketing partners, and analytics organizations
• Business partners whose goods or services may of interest to you
• Professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services they provide to us
  

In addition, we may share personal information to comply with legal and regulatory requirements, and protect against and prevent fraud, illegal activity (such as identifying and responding to incidents of hacking or misuse of our website), and claims and other liabilities.

YOUR CHOICES

Individuals may ask to review, update, correct, change, or delete information submitted to Custom Merch at any time. Custom Merch will provide a prompt response and will endeavor to grant such requests, except where limited by law, contract, or competing privacy interests. Custom Merch will use reasonable efforts to update information timely, and where required by law shall remove your personal information from the Custom Merch files. To protect the user’s privacy and security, Custom Merch will take steps to verify the user’s identity before making any requested change. To access, change, or delete your personal information, to report problems with the website, to ask questions or to raise concerns send an email to Custom Merch at [email protected].

Please note that while we will assist you in protecting your personal information, it is up to you to protect your passwords and other access credentials from others.

INFORMATION FOR SPECIFIC GROUPS OF PEOPLE

For individuals in California

As defined by California’s “Shine the Light” law, California residents may annually request and obtain information that is shared with other businesses for their own direct marketing use within the prior calendar year. Custom Merch does not share your personal information with other businesses for their own direct marketing use.

For parents and legal guardians

Although the Custom Merch website is not directed at children, Custom Merch is committed to complying with all applicable laws and requirements, such as the Children’s Online Privacy Protection Act in the United States. Custom Merch does not knowingly collect information from children under the age of 13. If Custom Merch learns that personal information relating to a child under the age of 13 has been provided, Custom Merch will delete that information from its systems.

SECURITY

We take appropriate measures to keep the personal information you disclose to us secure. However, we cannot guarantee the security of your information.

CHANGES TO THIS PRIVACY NOTICE

As Custom Merch expands and improves this website, we may need to update this notice. This notice may be modified from time to time without prior notice. We encourage you to review this notice on a regular basis for any changes.

QUESTIONS AND COMMENTS

If you have any questions about this privacy notice, please contact us at [email protected] or at 5200 NW 33rd Ave (Ste 200), Fort Lauderdale, FL 33309.