Our standard turnaround time is usually 3-4 weeks; however, we also offer rush orders. If you need your order sooner than the standard timeframe, please inform your representative, and they will be happy to accommodate your request.

At OurCustomCaps.com, we aim to provide top-quality hats at the best prices, along with excellent customer service. We only sell durable, high-quality custom hats and beanies that people will be happy with for years to come. Your satisfaction is our priority.

After placing an order, we're pleased to offer the option for a physical sample if you'd like to ensure everything meets your expectations. While there's no charge for pre-production sampling images, a fee of $30 applies for a physical sample.

If you don't find the hat style you're after, no worries! As a custom vendor, we have the flexibility to accommodate nearly all hat styles. While the styles showcased on our site are popular, they represent just a fraction of what we can create. Simply fill out our contact form, detailing your preferences, and let us bring your unique hat vision to life.

Yes, after submitting a contact form, one of our representatives will promptly reach out to discuss your preferences and request your logo. Once we have the necessary details, our in-house design team will craft your unique custom hat designs with precision and care.

To place an order with OurCustomCaps.com, you must first submit a contact form. Once you do this a rep will reach out to you and start assisting you with your order. When you are ready to place the order the rep will send you an invoice that is payable online via credit/debit card or ACH. Once that invoice is paid we get started with production on your order! 

Understanding the pricing for custom products can be complex due to various customization options influencing the cost. To provide you with personalized assistance and ensure you get precisely what you need, we prefer to connect our customers with a qualified representative. This ensures a smooth and accurate experience tailored to your requirements.

As a dedicated custom vendor, we specialize in crafting hats tailored to your unique specifications. Our range of customizations includes direct embroidery, including 3D embroidery, and sewn-on patches such as woven, printed, PVC, embroidered denim, and chenille patches. If you don't find the specific option you're looking for, feel free to inquire – we're likely able to accommodate your unique customization needs.

We proudly operate out of Florida in the United States, while our manufacturing facility is located overseas. Our commitment to excellence is reflected in our use of state-of-the-art machinery and the highest-quality materials.

We offer a diverse range of stock colors for most styles. If you’re seeking a custom color, we can match Pantone colors, though this may result in an increased minimum order quantity, typically starting at 200 hats. For inquiries about custom colors, please reach out, and we’ll make every effort to accommodate your order preferences. Additionally, for non-custom colors, we have many options available with a minimum starting at 20 hats.

For most orders, a minimum of 20 hats is required. However, please note that this requirement may vary based on the specific customizations you choose.